Refund policy
For hygiene reasons, we are unable to accept returns or offer refunds for all products, unless faulty.
Gift Cards cannot be returned or redeemed for cash
FAULTY RETURNS:
If you believe an item you have purchased is faulty please contact us
You are entitled to a refund for items you purchase from Glitz n Glam Accessories if the item is:
- (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
- (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item;
If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price.
If you are entitled to a refund but you would prefer to exchange the item or receive a Glitz n Glam gift card of equivalent value to the item, Glitz n Glam Accessories is happy to exchange or give you a gift card.
To start a return, you can contact us at glitznglamaccessories56@yahoo.com. Please note that returns will need to be sent to the following address: 36 Rural Street, Park Ridge, QLD, 4125.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glitznglamaccessories56@yahoo.com.
You can always contact us for any return question at glitznglamaccessories56@yahoo.com